How the Process Works

Let's talk about how the Google Ads auction process works. There’s a lot of incorrect and misunderstood information out there. A lot of people think that the AdWords auction process is solely based on the cost per click.

They’ll tell themselves, well if I just bid higher, I’ll be in the #1 spot and then I’ll get more clicks and leads.

However, we need to go back to Google and the fact that they want to serve relevant results to their users. Because of this, they can't just let the highest bidder get the top position. That’s why they use what they call the “quality score” to determine results of paid ads on their platform.

Google makes more revenue if their advertisers get clicks, and in order for that to be more effective, they need serve extremely relevant ads to their users.

No one outside of Google really knows how much each factor is weighted in their Quality Score algorithm, but it is widely known that click through rate is one of the most important parts of it. When people who see your ad click on it, this indicates to Google that your ad was relevant and super helpful to users, which is exactly what they want.

Google will typically reward you because of this with 1) a higher ad ranking and 2) lower overall costs per click. That’s why it’s so important that your ads are relevant and really draw the users attention!

How Hospice Care Can Get Fantastic ROI with PPC Advertising

How can you really get this right? How can you maximize the effectiveness of your pay-per-click marketing strategy?

The first thing I recommend is setting up ad groups based on specific services. I'm going to break those down for you as we go.

I want you to write a specific and compelling text ad that matches the keywords or those groups of keywords.

Then I want you to land the traffic that comes through pay-per- click for each ad group on a specific page of the website – not the home page, but a very specific page that matches what they typed in.

If you do this, you can have a better quality score, and you're going to be a lot more successful with your AdWords campaign.

Here’s how we setup and run PPC campaigns effectively:

Know Your Budget and Your Numbers

The first thing you need to decide before even starting the setup of your PPC campaigns is knowing what your monthly ad spend budget is going to be.

This is crucial to have a number up front because then you’ll know where your priorities should be in terms of keyword research.

For Hospice Providers, even in smaller cities, we recommend having a MINIMUM ad spend budget of $2,000.00 per month.

Anything lower than that in the hospice care industry will be very difficult to work with as well as just won’t be effective because your data will be limited.

In larger cities like Houston, Los Angeles, etc. $2000 won’t cut it though.

When cost per click can rise above $30-40 each for some keywords, $2,000 is not a lot and can disappear in less than 30-35 clicks.

It’s all about ROI in the end. If you spend $2,000 and get one home loan of it that nets you $4,000 in profit, was spending that $2,000 worth it? I’d say yes every time, you just doubled your investment.

Here’s some average figures to go on:

• The average conversion rate of an Ads campaign that we run is around 10% -- that means that for every 10 clicks to your landing page, 1 might turn into a valid lead. That said, the average is usually lower than this, we’ve just perfected the hospice care ads over a lot of trial and error.
• Clicks in smaller populations for the top few spots can run $10-15/click, while in larger cities like Minneapolis, Houston, Dallas, Chicago, clicks can run from $25-40/click.

Know Your Sales Numbers

It is crucial to know your sales numbers for Google Ads to get an idea of what could work for you.

Let’s say for every 10 leads you get, you close 3 of them on average. A 30% closing percentage.

Let’s say you have a $2,000.00 monthly ad budget. Your average cost per click is $20.

$2,000 / $20 = 100 clicks

So you’ll get 100 clicks for your $2,000 budget.

Then calculate the conversion to lead percentage, which for us is usually around 10%.

.10 * 100 = 10 leads.

So on average, you’ll get 10 quality leads for $2,000, about $200/lead.

Now say your close percentage is 30%. So you close 3 of those 10 leads.

Let’s say on average you make $10,000 profit per patient. $10,000 x 3 = $30,000.

Congratulations, you just spent $2,000 to earn $28,000. That's a great return on investment.

Now these numbers are probably very conservative, at least from our perspective. But you can see how much opportunity there is, especially if you know your numbers ahead of time.

How to Set Up the Perfect Hospice Care Ads Campaign

Want to dominate Google Ads (AdWords)? Here's the necessary steps you need to follow to setup a campaign that will generate non-stop leads:

Keyword Research

Now it’s time to figure out the keywords that you want to bid on. There’s a number of tools you can use to find keywords:

• Google Ads Keyword Planner
• SEMrush
• Ahrefs

Or you can head over to our hospice care keywords page we created for you.

It’s important to know the services that you want to bid on for advertising and group them accordingly with similar keywords.

So let’s say we want to bid on general hospice care keywords in your city and hospice care services keywords.

I’ve already found a number of keywords that would work grouped together:

• General Hospice Care Keywords + City: hospice care (city), hospice providers (city), hospice care services (city)
• Hospice Care Services: Hospice care, Hospice care Services, Hospice care company

These are just examples, but you can see how each is grouped with similar terms. These eventually will form your ad groups.

So right now, take out a piece of paper or open a spreadsheet and start doing research based upon what you want to be found for and group each set of keywords separately.

Campaign Settings

Initial setup of a PPC campaign is crucial. When you create a new campaign in Google Ads, there will be a series of steps to begin.

• Campaign Goal: Select New Campaign, it will ask for a goal for your campaign. We will want to select “Leads” as the goal.
• Campaign Type: Next we’ll be looking at selecting a campaign type. We always recommend start off with a “Search” campaign. These are the standard ads that will appear in Google’s main search results. There are a number of other options which we do use for our clients in more advanced stages, but if you want results fast, search is the way to go.
• Title Your Campaign: If this campaign is about Hospice care, we suggest calling it that. We usually run separate campaigns for different service types altogether, but if it’s related to hospice care in general, we will have 1 campaign titled hospice.
• Networks: In the networks section, there’s a few options. We always want to run our first campaign on the “Search Network”. There is a check box that gets automatically selected to “Include Google search partners”. We recommend unchecking this box as we’ve discovered that the search network just isn’t as effective at conversions. Same goes with unchecking the “Include Google Display Network”. Networks
• Locations: This is an important one. If you have a designated service area, whether it be a radius from a city, certain cities, zip codes, counties, this is where you put that information. Be as specific as possible. If you want to exclude certain cities, make sure you do this.

NOTE: Under location options, Google automatically selects the option that says Target People in, or who show interest in, your target locations.

We do not recommend doing this even though they put (recommended) next to it. This means people in Colorado who search for hospice care in Chicago will be able to see your ads. In our experience, there are few people that are out of state that are actually going to be valid leads.

You should select “People in your targeted locations”

• Budget: For your budget, it’s going to ask you how much you want to spend each day. You’ll want to take your monthly ad budget and divide it by 30 since that is the average days per month. Put that number in here.
• Bidding: For bidding, this is up to you. We always select manual bidding so we have full control over the campaign and can make choices based on the information we’re given. However, if you want things to be more automated, you can select maximize conversions or target ROA. These are the main campaign settings you should be concerned about out of the gate.

Setting Up Your Ads

Setting up your ads is simple enough, but there’s a few key things to remember here:

• We want our ads to be extremely relevant to the ad group
• We want our ads to catch the audience's attention and make them WANT to click

Example of a powerful Ad:

• Headline 1: Include your main keyword you’re targeting
  Hospice Care Chicago
• Headline 2: Include Trust Components, Benefits, or Numbers to encourage clicks
  A+ BBB Accredited Company
• Display Path: Use your Main Keyword again
  /Hospice/Chicago
• Description 1: Reiterate benefits of your service and include call to action
  

40 Years Experience. 100% Satisfaction Guaranteed. Get a Free Consultation!

We recommend setting up two ads per ad group and switching out little things in the headlines, this way you can test to see which one performs better over time and eventually use the better performing ones.

• Ad Extensions Adding lots of relevant ad extensions to your ad groups and campaigns is what can make or break a campaign. These will help your quality score because they will encourage click through rate. There’s a few different types of ad extensions we recommend using.
• Location Extensions: This is the #1 extension we use to really crush ads for our clients. Basically, you’re hooking your Google My Business page up to your ads account. This allows you to show your location information on your ads, but more than anything, allows you to have an ad in the 3 Pack of Organic Maps that sits above the #1 ranked maps business.

This slot will show your review stars and barely looks like an ad, so it’s an easy win win to earn people’s trust, get tons of calls, and get a great ROI.

You’ll have to sync your Google My Business page with your ads account when you set it up.

• Call Extension: Another big one we like to use. Setting up call extensions allows a phone number to show beneath your ads up top as well as allows you to show a tracking number in your Map Pack ad. This is crucial to understand how your ads are converting.
• Callout Extensions: Callout extensions allow you to again show the benefits of your business - they’re short sentences that highlight advantages. We use calls outs like “Best Industry Warrant”, “Family Owned & Operated”, 0% Financing, etc. to catch people's attention and resonate with them.
• Sitelink Extensions: The last extension we commonly use are sitelink extensions. These take up the most real estate in ads and can cause your ad to appear much larger than your competitors which is a significant advantage.

Your sitelinks should link to other pages on your website that are related to what they’re looking for. Often we’ll create separate landing pages for the different types of hospice care services as well as a reviews and about us page just for Google ads so people can click there if they’d like to.

• Contact Form Submissions Place conversion code on thank you page after people submit.
• Calls from Landing Page: People click on ad and then call the number on your landing page. You can use with Google’s call tracking numbers or set them up yourself.
• Ad Extension Calls: These are for the phone number that appears in your ads if people call directly rather than clicking on your ad to go to your landing page.

If you’re not tracking all 3 of these, you need to set this up right now!

• Main Keyword in Top Headline
• No Menu - just options to either Call or Submit Contact form, remember we don’t want people browsing around. We want to collect their information!
• Advantages of your service below the headline
• Relevant Image
• Contact form should be as short as possible - Yes we know you want their address and more, but it’s less likely they’ll fill out all that information. We recommend just request Name, Address, and Phone
• Make sure they are Mobile-Friendly
• Include areas you service below
• Include Reviews & Testimonials for Proof
• Include Trust Symbols up top like BBB rating, 5 Star Review icons

Remember, you’re ads can have a great click through rate and work well, but if your landing page sucks and isn’t relevant to what that user was looking for, you’re going to pay a lot of money for ads and get no results!

Monitoring

Once everything is setup, it’s time to let the ads go to work. But that doesn’t mean you just let them run and don’t ever make changes. The first few months in particular, you need to be in your ads account and looking at the data, seeing which ad groups and keywords are converting and which aren’t.

See which ads are working and which aren’t. It is a nonstop cycle of tweaking until you can get our conversion cost as low as possible. From there you can scale upwards.

Once you’re able to scale, you can keep putting another $1 in the Ads machine, and spit out $5 on the back-end.

That’s the power of Pay Per Click advertising.

We have clients that spend upwards of $20,000.00 on ads monthly and others who spend only $1,000.00 per month. Guess who’s making a better return?

You guessed it. The $20,000

You can start small, but always learn that to scale in ads you have to spend money to make money!